Complaints Policy

At a Glance

We review complaints fairly, communicate clearly, and aim to resolve issues within reasonable timelines.

Email team@draingreen.world with your contact details, order reference if relevant, and a concise description of the issue.

We aim to acknowledge complaints within 3 business days and provide a substantive response within 10 business days.

If your concern remains unresolved, reply to the same email thread and request escalation for additional review.

Complaint records may be retained to improve service quality and meet legal obligations.