Refund Policy

At a Glance

This policy reflects fair consumer handling standards and relevant UK consumer protection expectations.

Refund requests may be submitted within 14 calendar days from delivery, subject to product condition and applicable law.

Items should be returned with original packaging where possible and without substantial damage caused after delivery.

Send your order reference and request details to team@draingreen.world. We will respond with next steps.

Approved refunds are processed within 14 business days to the original payment method, unless legal requirements specify otherwise.

Requests outside legal time limits or returned goods not meeting policy conditions may be declined.

Nothing in this policy limits rights that apply under mandatory UK consumer law.